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Hay & Kilner awarded Lexcel accreditation

22 Feb 2011

Hay & Kilner has been awarded The Law Society’s Practice Management Standard “Lexcel”.

The Lexcel accreditation is a mark of quality showing not only our proven ability to strive for and provide service excellence but also our proactive approach in achieving this accreditation.

After being independently assessed against specific business focused criteria, clients can be continually assured of our commitment to client care and quality of service.

Lexcel is the only quality mark that relates specifically to the legal profession therefore the prestigious accreditation is not easily achieved nor is it just a one step process.  All accredited firms must undergo rigorous regular assessments on an annual basis to maintain the high standards required by the awarding body.

Lexcel allows clients to see that through the accomplishment of being awarded this accreditation we at Hay & Kilner have gone beyond current regulations and requirements to ensure best practice is achieved across all management levels, including:

  1. Structures and Policies
  2. Strategy, the Provision of Services and Marketing
  3. Financial Management
  4. Information Management and Facilities
  5. People Management
  6. Supervision and Operational Risk Management
  7. Client Care
  8. File and Case Development

Andrew Holroyd, President of the Law Society of England and Wales, commented “Hay & Kilner’s achievement of gaining Lexcel accreditation proves a commitment to the continual development of the practice’s management standards. By implementing policies, plans, processes and procedures within Lexcel’s key areas, such as client service and risk management, Hay & Kilner will become even more effective in managing their practice.  In addition, this achievement shows the positive steps taken by Hay & Kilner to help clients in the increasingly diverse, complicated and competitive legal market.”

For further information contact Ros Sparrow on 0191 232 8345 or email ros.sparrow@hay-kilner.co.uk