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Privacy Policy

This statement sets out our policy in relation to holding and using information which we may obtain from you in the course of your use of this website.

1. If you have opted to provide us with information about yourself, we may use this information to contact you by e-mail or by post, to send you details about our services, or to send you bulletins which we believe may be of interest to you. We will not pass information we hold about you to any organisation outside of Hay & Kilner. If you do not want us to use the information in this way please contact our Data Protection Officer, Jonathan Waters, at Merchant House, 30 Cloth Market, Newcastle upon Tyne NE1 1EE.

2. Under the Data Protection Act (in respect of England and Wales – equivalent legislation may be in force in other countries within the European Union), you may request details of personal information we hold about you. Please send such requests to the address above, marked for the attention of Jonathan Waters. If you believe that any information we hold about you is incorrect or incomplete, you should write without delay to the Data Protection Officer at the same address. Any information that is found to be incorrect will be corrected promptly.

This website makes use of cookies. You may prevent the use of cookies by configuring your web browser accordingly, but please note that this may hinder some of our website’s functionality.


A cookie is a small piece of data that websites store on your computer. Some cookies only exist whilst you remain on the site and are erased when you close your browser; these are known as session cookies. Others remain on your machine between sessions allowing us to recognise you when you return to the site; these are known as persistent cookies.

Session Cookies

We use these to improve your user experience. For example, a cookie is stored when a form has been submitted but contains errors. The correct information submitted is stored temporarily so that the user does not have to repeat themselves.

Persistent Cookies

We use these to remember who you are. For example having to log into a site every time you visit can be annoying so we store a cookie allowing us to automatically log you in on your return. We also like to keep track of how many different individuals are visiting our site each day; again this requires a cookie to be stored on each user’s machine.

To remove cookies and to stop us storing data please click here.

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