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HR Key


Complete peace of mind – for a fixed monthly fee

HR Key is offered to clients at a fixed cost and provides, amongst other things, unlimited access to telephone advice from a named advisor plus optional insurance protection against employment tribunal claims. Usually clients sign up for 12 months but shorter periods can be agreed for clients who need temporary assistance i.e. to cover leaves of absence.

Employment issues are notoriously sensitive and are by their very nature urgent. HR key is designed to provide your business with instant and pragmatic advice – managing your employment law risks, and leaving you free to concentrate on other key areas of your business. Once you have subscribed to HR Key you will receive:

Unlimited telephone advice

You will be given unlimited telephone advice line and you will have a named advisor to provide you with one to one advice whenever there’s a problem. We pride ourselves on getting to know your business and providing a practical solution which works for you.

Insurance protection

Unfortunately, some claims are unavoidable and as part of our service we will defend Tribunal claims on your behalf. If you take out our optional insurance policy, our fees and any Tribunal payouts will be covered. Claims pursued against you are therefore already budgeted for. The policy provides generous cover of up to £100,000 per claim and up to £500,000 per year.

Annual audit

Employment law changes quickly, so it’s easy to get left behind, or worse – caught out! We will review your standard employment contracts and staff handbook once a year and make the necessary changes.

Online access to HR key documents

You will be able to access over 100 HR documents via our website using your personal log in. These include, for example, the documents you would need to use during a disciplinary or grievance process, or when following a flexible working procedure.

Regular updates

You will receive regular e-bulletins and invitations to our bi-annual employment seminars. These will keep you up to date and reinforce our “prevention is better than a cure” ethos.


  • "Hay and Kilner Solicitors consistently demonstrate business empathy and understand our business needs from our perspective. The team has a great blend of intelligent lawyers with friendly attitudes."

    - Client of the Employment Team

  • "Sarah Furness provides excellent, no-nonsense employment advice." "Sarah told us the possible outcomes and the strength of the case, and she shared all the details in an open and amicable style. I can't speak any more highly of her." "Sarah Furness delivers advice on a range of employment matters. Clients say that she responds quickly, gets straight to the point and keeps you focused and guided as to what the issue is and where it's heading." "Sarah Furness is an extremely approachable solicitor who will always listen to clients and inform them of how to apply the law to any given situation."

    - Chambers & Partners

  • "Sarah Hall is 'always quick to respond, and gives guidance and clarity to complex problems', according to clients. She is noted for her expertise in providing employment support for disposals, acquisitions and TUPE transfers."

    - Chambers & Partners

  • "They respond very quickly to your needs and fundamentally understand where you're coming from. You tell them a scenario and they grasp it straight away. They respond with the advice you need to get the results you need."

    - Chambers Guide

  • "The individuals in the practice work with you in a team capacity. I can bounce ideas off them, they deal with things very quickly and they are approachable and helpful. I find that the quality of the advice is good."

    - Chambers Guide

  • "An absolutely exemplary team. They are understanding, direct, open, honest and give good advice. I'd recommend them to anyone in a heartbeat."

    - Chambers Guide

  • "Hay & Kilner is valued for its ‘quick’ responses and ‘business-focused, jargon-free advice’. It has recently been active in relation to redundancy and TUPE matters, as well as advising on grievances, disciplinary issues and discrimination issues. Sarah Hall is ‘extremely knowledgeable and experienced’ and, in common with department head Neil Dwyer and Sarah Furness, takes a ‘practical approach’."

    - The Legal 500

  • "This team provides invaluable advice to clients on the whole gamut of employment law, including handling redundancies, advocacy at tribunal level and contracts for agents. Sources Say: 'Looking after the client is at the centre of everything they do."

    - Chambers Guide