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Dental care

At Hay & Kilner, we have one of the leading Clinical Negligence teams in the North East & Cumbria, dedicated to helping victims of all types of dental negligence.

We have acted for numerous clients who have complained of receiving negligent dental care. A claim can arise when a filling is performed in a substandard manner; or where a patient has experienced incorrect root canal treatment; extraction of the wrong tooth; delay in diagnosis; and failure to appropriately treat periodontal disease.

Here are some examples of the dental claims we have settled:

Failure to diagnose gum disease

We successfully settled a claim on behalf of a client who alleged that he received substandard dental treatment from his dental practitioner for a period of over 14 years. As a consequence, gum disease from which he was suffering remained untreated which led to the development of Periodontitis, a serious inflammatory disease affecting gum tissue and bone in the mouth. Had appropriate advice been given to our client, conservative management would have prevented the development of Periodontitis. As a result, our client lost the majority of his teeth and required significant and expensive reconstructive dental work. He also continues to suffer pain and discomfort on a daily basis. We successfully recovered £75,000 in damages for our client.

Failure to diagnose tooth decay

We successfully settled a dental claim for £3,600, following substandard treatment provided at a dental practice. It was argued that the Dental Practitioner failed to appropriately interpret an X-ray which clearly demonstrated tooth decay. As a result of the decay being left untreated this progressed over a period of nine months. As a consequence, our client required root canal therapy treatment and a crown.


For further information, please contact Clare Thompson

Call: 0192 232 8345

Email: clare.thompson@hay-kilner.co.uk


  • "The Clinical Negligence Team at Hay & Kilner was recommended to me because of their excellent reputation handling claims. In light of my own experience with the team, I can confirm how well deserved that reputation is."

    - Client of our Clinical Negligence Team

  • "Lauren Hall & Helen Morland handled every aspect of my claim with care, thoughtfulness and great efficiency. They were able to allay any concerns I had by clearly explaining the processes involved. Helen secured a settlement for me which surpassed my hopes and I cannot thank her and Lauren enough."

    - Client of our Clinical Negligence Team

  • "Hay & Kilner has an excellent grasp of clinical negligence law and an excellent manner with clients."

    - The Legal 500

  • "It's unquestionably one of the major players in the region."

    - Chambers & Partners