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GP error

Spinal Injury

At Hay & Kilner, we have one of the leading Clinical Negligence teams in the North East & Cumbria, dedicated to helping victims of all types of GP negligence.

For most patients, General Practitioners are their first point of contact with the NHS and provide an invaluable service. However, their errors can sometimes lead to catastrophic results. GP negligence can result from a failure to refer a patient for appropriate investigations, such as an X-ray, or specialist treatment; failure to promptly diagnose illness, such as cancer and meningitis; and failure to identify the seriousness of an illness.

Here are some examples of GP error claims we have settled:

GP breach of duty

We successfully settled a claim for £6.5m following a failure by the Defendant GP to adequately assess our client’s symptoms, take a detailed history and refer urgently to hospital for immediate investigation. As a result, our client developed severe complications arising from an infectious process, which would otherwise have been avoided. Our client suffered a severe neurological brain injury. It was successfully argued that he would have made a complete recovery in the absence of the GP’s breach of duty.

Failure to refer a patient for further investigation at hospital

We obtained compensation of £5,000 following a failure by a GP to refer our client to hospital for further investigations.

Our client presented to his GP with shortness of breath, swollen legs and fluid retention. The GP failed to consider a diagnosis of pulmonary congestion. The symptoms progressed and our client was admitted to hospital and diagnosed with congestive failure, cardiogenic shock and infected fluid on the lung. Although no long-term damage was caused as a consequence of the GPs breach of duty, it was successfully argued that our client could have avoided a three month period of pain and suffering.



  • "Very methodical and skilled in their work & Very thorough in the way that they research and prepare cases."

    - Chambers & Partners

  • "One of the most experienced and professional Clinical Negligence firms in the North East."

    - The Legal 500

  • "Hay & Kilner has a great team of very capable Clinical Negligence lawyers who have a friendly and compassionate relationship with their clients."

    - The Legal 500

  • "Clients think the world of them."

    - The Legal 500

  • "The Clinical Negligence Team at Hay & Kilner was recommended to me because of their excellent reputation handling claims. In light of my own experience with the team, I can confirm how well deserved that reputation is."

    - Client of our Clinical Negligence Team

  • "Lauren Hall & Helen Morland handled every aspect of my claim with care, thoughtfulness and great efficiency. They were able to allay any concerns I had by clearly explaining the processes involved. Helen secured a settlement for me which surpassed my hopes and I cannot thank her and Lauren enough."

    - Client of our Clinical Negligence Team

  • "Hay & Kilner has an excellent grasp of clinical negligence law and an excellent manner with clients."

    - The Legal 500

  • "It's unquestionably one of the major players in the region."

    - Chambers & Partners