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Nursing & care home claims

Spinal Injury

At Hay & Kilner, we have one of the leading Clinical Negligence teams in the North East & Cumbria, dedicated to helping victims of all types of nursing and care home claims.

We have acted for a number of clients with claims arising from injury sustained by residents at nursing homes and elderly patients in hospital. We are regularly instructed by patients or their families in relation to the development of pressure sores. Pressure sores are usually preventable. However, without appropriate prevention and management, the consequences can be devastating, often including infection, amputation or resulting in death. Other examples of poor care include the failure to provide adequate supervision and assistance; and lack of attention to hydration and nutrition.

Here are some examples of our current nursing and care home claims:

Failure to carry out risk assessments

We are investigating a claim where an elderly gentleman was admitted to hospital for monitoring following chest pain. During his admission he developed a Grade II pressure sore to his right heel. The area around the pressure sore became necrotic and he required a below knee amputation five months after being admitted to hospital.

It was argued that the development of the pressure sore was preventable. The hospital failed to carry out risk assessments and to provide appropriate pressure relieving devices, such as a pressure relieving mattress and a cushion for his chair. It was argued that had our client received appropriate treatment he would not have required amputation of the leg.

Failure to tend to a patient in a reasonable time

We are investigating a claim on behalf of a client who suffered a dislocated shoulder during a hospital admission. Our client alleges that there was a failure by nursing staff to attend a call for assistance made by her. She fell whilst attempting to walk unaided to the bathroom and was later found by nursing staff, at which time she complained of significant pain in her shoulder. She was seen by a doctor but was not examined and did not undergo further investigations. Our client was discharged despite further complaints of significant pain. As a result there was a delay of 10 days in identifying a shoulder dislocation. Once identified, our client required surgery in order to set the shoulder and continues to suffer from stiffness and pain in her shoulder. It is alleged that if her call for assistance was answered in a reasonable time, our client would have avoided the injury and ongoing symptoms.



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  • "Lauren Hall & Helen Morland handled every aspect of my claim with care, thoughtfulness and great efficiency. They were able to allay any concerns I had by clearly explaining the processes involved. Helen secured a settlement for me which surpassed my hopes and I cannot thank her and Lauren enough."

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